Fasty VendorAll docs
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Troubleshooting ​

Find your symptom. Most fixes take a minute.

The vendor doesn't take payments ​

Check its floating text and its sheet in Vendors:

  • Owner: touch me to finish the setup: the vendor needs debit permission. Touch it and click Allow.
  • Connecting to your store… for more than a minute: the parcel may block scripts or outgoing connections. Check the land settings, or try another parcel. You get a message in chat while it keeps trying ("could not connect to your store yet", or "this land has no free script URLs right now").
  • Owner: pick a product in your Fasty panel: the vendor has no product. Pick one on its sheet.
  • The product can't be picked on the vendor sheet: it has no price. Set one, or mark it as free on the product sheet.
  • The product is paused: the owner's menu says "this product is paused in your panel". Resume it on the product sheet. Anyone who pays in the meantime gets the L$ back on the spot.
  • Reserved for a buyer: during a gift, gift card or coupon reservation (up to 60 seconds), the vendor is busy with one customer. Others read "Someone else is buying here right now".

The product shows the old price ​

Prices reach vendors in about a second; a vendor that doesn't answer right away is nudged again for a few minutes. If the land has no free URLs, the vendor checks in every 15 minutes instead. Touch the vendor → Refresh to fetch the product right now.

A variation that doesn't follow the group's new price was customized (it shows custom): press back to group on it.

The customer paid but didn't get the item ​

  1. Find the sale in Sales (search their name). Look at the status and the delivery path.

  2. Delivered: the hub confirmed the delivery. Ask them to look in Recent in their inventory. If they lost it, press Redeliver (or they can use Resend to my inventory on their receipt).

  3. Waiting: no hub could deliver yet. The purchase is guaranteed and Fasty keeps trying until it is delivered. Check your hubs in Vendors: usually a hub is offline, or the item is missing or has no copy permission. As soon as that is fixed, the item goes out on its own.

Can't find the sale at all? If the server was down when they bought, the sale reaches the panel as soon as the server is back (the hub usually delivered anyway). Ask for their receipt link.

A hub is offline ​

  • The region may have restarted: hubs usually come back on their own. Press Test now on the hub card.
  • Make sure the hub is still rezzed and its script is running (Edit → Content).
  • With a backup hub, nothing stops: sales go to the backup. Add one if you don't have it.

"No copy permission" ​

The hub gives copies. Make the item copyable (for the next owner) and put it back in the hub. Then redeliver the sales that were waiting.

A new item doesn't show up in Products ​

The hub sends new, renamed and removed items to the panel on its own, a few seconds after you stop changing its contents. Still missing? Touch the hub → Sync to send everything again.

The product image doesn't appear on the vendor ​

  • The image only appears on a child prim named exactly display.
  • The image comes from the product sheet (click the picture and paste a texture UUID), or from a texture in the hub with the same name as the item.

A vendor set itself up with the wrong product ​

It was set up by its object name. Choose the right product on its sheet (that choice always wins), or press Undo next to by name. You can turn the feature off in Settings → Store.

Pay shows two prices ​

That's the group discount: the second amount is for customers wearing your group tag. Someone who pays it without the tag gets the L$ back. No second price? The vendor object must be set to a group (Edit → General → Group), and to your store group if you chose one in Settings.

Two sales for one payment ​

Check whether the vendor has two Fasty Vendor scripts inside (for example after an update). Keep only one.

The Get Free button doesn't appear ​

  • The product must be marked Free (Get Free on the vendor) on its sheet.

I don't get the purchase IM ​

  • Check Settings → Store → Purchase confirmation by IM.
  • Sales that went straight to the hub while Fasty's server was unreachable have no IM. They are in Sales.

The Gift card or Coupon button doesn't appear ​

  • Gift card appears only when someone in your store has gift card balance.
  • Coupon appears only when your store is Pro and a coupon is live right now.

A profit share shows "Failed" ​

The vendor couldn't pay after 3 tries (usually not enough L$ in your account at that moment). Pay the person yourself and press Mark as paid on the sale.

The gacha machine doesn't take payments ​

The machine card in Catalog → Gacha tells you why: no collection, the collection is paused, it has no items, or debit permission is missing. Gacha also needs your store to be Pro.

I can't log in ​

  • Use your Second Life username (your login, like john.doe), not your display name.
  • No account yet? Create account on the sign-in page: a link arrives by IM in Second Life.
  • Forgot your password? Forgot your password? on the sign-in page sends a link by IM in Second Life.
  • The IM didn't arrive? Check the username, wait a minute and ask for a new link (a new link cancels the old one).